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ArcGIS Software

Access information for ArcGIS software and services at Georgetown.

Technical Support

Do not contact Esri directly for software support.

There are a variety resources to support your use of ArcGIS products. If you encounter a problem installing, updating, or using any ArcGIS software, please use these resources first:

  1. EsrI Technical Support: Provides a knowledgebase of documentation for all Esri products, including ArcGIS Pro, ArcGIS Online, and ArcGIS Desktop.
  2. GIS Dictionary: A dictionary of terms related to GIS operations, cartography, and Esri technology.
  3. Esri Community (GeoNet): A free community of users providing ideas and support for cartography and Esri products.
  4. Downloads: A source for the most recent patches and service packs for Esri software.

If you find that you are still in need of technical support, please contact


Data Services Help

Librarians can help with finding data and analysis!

  • Research Consultations: Individual and group consultations are available by request.  Please request a research consultation to schedule an appointment with a librarian.  
  • Instructional Support: Librarians can provide in-class instructional sessions or course-specific research guides on data resources. Please submit an instruction request for in-class instruction.  

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