Guides: ArcGIS Software: Support

Technical Support

Do not contact Esri directly for software support.

There are a variety resources to support your use of ArcGIS products. If you encounter a problem installing, updating, or using any ArcGIS software, please use these resources first:

EsrI Technical Support: Provides a knowledgebase of documentation for all Esri products, including ArcGIS Pro, ArcGIS Online, and ArcGIS Desktop.
GIS Dictionary: A dictionary of terms related to GIS operations, cartography, and Esri technology.
Esri Community (GeoNet): A free community of users providing ideas and support for cartography and Esri products.
Downloads: A source for the most recent patches and service packs for Esri software.

If you find that you are still in need of technical support, please contact digitalscholarship@georgetown.edu

Data Services Help

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Librarians can help with finding data and analysis!

Research Consultations: Individual and group consultations are available by request. Please request a research consultation to schedule an appointment with a librarian.
Instructional Support: Librarians can provide in-class instructional sessions or course-specific research guides on data resources. Please submit an instruction request for in-class instruction.